Terms of service

1. Who we are and what these terms cover

This website and service are operated by OffRadar ("OffRadar", "we", "us"). These terms govern your use of offradar.ca and the service described in section 2. By sending us a signed letter of authorization, or by paying an invoice, you agree to them on your own behalf and on behalf of the owner or operator you represent ("you").

2. The service

For each aircraft you enrol, we will:

• search the flight tracking sites on our published coverage list for that aircraft's registration;
• submit requests, in your name and on your written authority, asking each site on which the aircraft appears to block or remove it from public display;
• submit requests under any government program for which the aircraft is eligible;
• follow up each request until it is granted, refused, or unanswered after three attempts;
• check the registration against the coverage list once a week and submit new requests where the aircraft is newly listed; and
• report the results to you in writing.

The coverage list on offradar.ca forms part of the description of the service. It changes as sites appear, close, or change their policies.

3. Service limits

You acknowledge that:

• Flight tracking sites are independent third parties. Whether, when, and for how long a site blocks or removes an aircraft is that site's decision. We do not control it and we do not guarantee any outcome, timeline, or permanence.
• Some sites state that they do not remove or filter aircraft. The aircraft will remain visible on those sites. They are identified on the coverage list.
• The aircraft's ADS-B and Mode S transmissions are unaffected. Anyone with a receiver can still receive them, and sites that are not on the coverage list, or that appear later, may display the aircraft until we find them.
• Removal from a site does not remove information from public registers, including the Canadian Civil Aircraft Register and the U.S. FAA aircraft registry, or from archives, screenshots, or copies made by others.
• A status shown on the coverage list describes what a site has published or told us. It is not a representation that a particular request will succeed.
• Blocking may also prevent you, your operator, handlers, and charter customers from following the aircraft on public sites.
• The service is not legal advice, a security service, or a risk assessment, and it is not a substitute for any of them.
• We never ask you to change how the aircraft or its transponder is operated. You remain responsible for complying with all aviation regulations.

4. Authority

We act only on a letter of authorization signed by the registered owner or the operator of the aircraft. You confirm that the person signing has authority to do so and that the information you give us is accurate. You will tell us promptly if the aircraft is sold, re-registered, exported, or moved to another operator, or if the authorization is withdrawn.

We may ask for evidence of ownership or of the operator's connection to the aircraft, because some sites require it. We may decline or stop work on any aircraft where we are not satisfied that we hold proper authority.

5. Fees and payment

• The fee is 30 Canadian dollars per aircraft per month, plus applicable taxes, unless we have agreed a fleet rate with you in writing.
• Fees are invoiced monthly in advance, starting on the day we receive the signed letter of authorization, and are payable within 15 days of the invoice date.
• Fees pay for the work described in section 2. They are not contingent on any site granting a request and are not refundable if a site refuses or does not answer.
• We may suspend the service for an aircraft while an invoice for it is more than 30 days overdue.
• We may change our fees on 30 days' written notice. If you do not accept a change, you may cancel under section 6.
• Fees charged to you directly by a third party, including any tracking subscription you choose to buy from a flight tracking site, are your responsibility.

6. Term and cancellation

The service runs month to month. You may cancel for any aircraft at any time by written notice. Cancellation takes effect at the end of the month already invoiced, and part months are not refunded. We may end the service on 30 days' written notice, or immediately if you breach these terms or we no longer hold proper authority.

When the service ends we stop monitoring and filing. Blocks already in place at a site usually remain until someone asks for them to be lifted. On request made within 30 days of the end of the service, we will submit requests to lift them at no charge.

7. Scope of service

The service is limited to aircraft registered in Canada or the United States. Features, coverage, and procedures may change. We will tell you in writing about any change that materially reduces what you receive.

8. Confidentiality

We keep the fact that you are a client, the aircraft you enrol, and everything you tell us about them confidential. We disclose the registration, the ICAO address, the letter of authorization, and supporting evidence only to the sites and program administrators that must receive them to act on a request, to service providers who help us run the business under obligations of confidence, and where the law requires it. We do not publish client names or registrations and do not use them as references.

9. Personal information

Our privacy policy explains what personal information we collect and how we handle it. It forms part of these terms.

10. The website

The content of offradar.ca is provided for general information. We take care to keep the coverage list accurate as of the date shown on it, but sites change their policies without notice and we do not warrant that the list is complete or current. You may link to the site and quote from it with attribution. Links to third-party sites are provided for reference, and we are not responsible for their content.

11. Disclaimer

Except as expressly stated in these terms, the service and the website are provided as is. To the extent the law allows, we exclude all implied warranties and conditions, including any that the service will achieve a particular result.

12. Limit of liability

To the extent the law allows:

• we are not liable for any indirect, consequential, or special loss, or for loss of profit, business, or reputation, or for any loss arising from the continued or renewed display of an aircraft by a third party; and
• our total liability to you for all claims connected with the service, whatever their basis, is limited to the fees you paid us for the aircraft concerned in the 12 months before the claim arose.

Nothing in these terms limits liability that cannot lawfully be limited, or any right you have under consumer protection legislation that cannot be waived.

13. Your responsibility to us

You will compensate us for any claim, loss, or expense we reasonably incur because a letter of authorization was signed without authority or because information you gave us was inaccurate.

14. Changes to these terms

We may update these terms. The current version is always at offradar.ca/terms.html with its date. For existing clients, a material change takes effect 30 days after we notify you in writing.

15. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have jurisdiction over any dispute, subject to any right you have to bring proceedings elsewhere that cannot be waived.

16. General

These terms, the privacy policy, the letter of authorization, and any fleet quotation we have issued to you are the whole agreement between us about the service. If any part of these terms is found to be unenforceable, the rest continues to apply. You may not transfer your rights under these terms without our consent. We may transfer ours to a successor of the business on notice to you. Notices are given by email, to the address on your request form for you, and to intake@offradar.ca for us.

17. Contact

OffRadar
intake@offradar.ca